Refund policy

We are committed to providing you with the best possible shopping experience. To that end, we offer the following return policy:

You may return your items for any reason within 14 days of receiving your order. To be eligible for a return, items must be in the same condition as when you received them—unworn or unused, with tags attached, and in their original packaging. You will also need to provide a receipt or proof of purchase.

Please note that you are responsible for both the original shipping costs and the return shipping costs.

Return Process

Before returning an item, please contact us at contact@genesispress.org to obtain our approval.

If your return is approved, we will provide instructions on where to send your items. Once we have received and inspected your return, we will notify you whether your refund has been approved.

Items returned without our prior approval will not be eligible for a refund.

Non-Returnable Items

1.Digital products, including e-books, audiobooks, and videos.

2.Sale items.

3.Items that have been opened or used.

 

Refunds

If your refund is approved, you will typically receive it through your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If you have not received your refund after 15 business days, please contact us at contact@genesispress.org.

Exchanges

If your items are damaged during shipping, or if we send you an incorrect or defective item, please contact us at contact@genesispress.org and provide photos of the items. You may return the items once we have approved your request.

After we receive and inspect the returned items and confirm the issue, we will process your choice of the following within 1–2 business days:

1.Send you a replacement of the same item, subject to availability.

2.Issue a refund to your original payment method.

 

If you have any questions or need assistance, please feel free to contact us at contact@genesispress.org.